Frequently Asked Questions
Here’s some questions that might help you before you contact us.
Is your site, and the online shop secure?
Yes our site is secure, you can tell because our site address starts with ‘https’ and you can also click on the padlock icon beside this to verify we’re using a valid security certificate. We use a company called ‘Stripe’ to provide our online payments, the same as Amazon and ASOS and they use the most secure technology available to keep your payment data safe.
What are your delivery charges?
All our orders are delivered free of charge by 2nd class post. If you want you can choose to pay extra at checkout to upgrade to 1st class delivery.
How long will delivery take?
Delivery usually takes 2-3 days depending on the time of day you purchase your order. We dispatch orders within 24 hours of receiving them (excluding Sundays).
How anonymous is the potato?
All our products are as anonymous as you want them to be. No one will ever know they are from you unless you say so in your included message.
Do you do returns or refunds?
We can cancel an order and refund you if we haven’t already created your custom potato or joke card so please let us know as soon as possible. We can’t offer you a refund if we’ve already made or shipped your order.
What kind of message can I send?
We’re happy to write any message you want, profanity included, as long as it’s in fun and lighthearted. If we think your message is threatening, hateful or harmful we’ll contact you to suggest you change the message.